Contact Us

• How can I check my payment due date, balance, available credit, and other important account information?

  The Account Overview page provides your basic account information.

• What options do I have to pay my bill?

  You can pay your bill via online banking, by mail, or by telephone banking and at any HSBC Finance branch.
  To find the address to send your payment, visit the Payment Centre page to view the mailing

• What aspects of my account can I manage online?

  Online Customer Care conveniently offers free and secure online access to many important aspects of your account.

  Overview - View your current balance, available credit, credit limit, minimum payment, and payment due date. View, print or save your complete statement in a PDF format by visiting the Account Overview - Statement tab and click on the "View/Download.pdf" link. You can also download up to 12 months of account transactions.

  Payment Centre - Telephone and Internet banking are available at most Canadian financial institutions. Please contact your bank to be set up under HSBC Retail Services and provide them with your 16 digit account number; view the remittance addresses for payments.

  Manage Profile - update your security questions

If you are not a Cardholder but have a question or want information about the Card, you can reach us by phone or by clicking on the Contact Us Form link below.

If you are a current Cardholder, to better assist you please use our Secure Contact Us Form by logging in to your Account and clicking "Contact Customer Service." Not registered? Click here to register your Account for Online Customer Care.